ArchDesign Innovations receives numerous customer inquiries daily, ranging from project updates to technical queries about architectural designs. To manage these effectively, they use Deskhero's ticket management system. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing response time.
With the help of Deskhero's AI, ArchDesign Innovations has been able to automate the generation of knowledge base articles from various sources such as Word, PowerPoint, and PDF files. This has not only saved time but also ensured that the knowledge base is always updated with the latest information.
Deskhero's AI also enhances the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This has improved the accuracy of search results, enabling the support team to find relevant information quickly and efficiently.
ArchDesign Innovations also uses Deskhero's website scraping feature to keep track of industry trends and competitor activities. The AI analyses the scraped data and provides insights that help in strategic decision making.
Finally, the REST API provided by Deskhero allows ArchDesign Innovations to integrate the platform with their existing systems, ensuring seamless operations. The AI capabilities of Deskhero have transformed the way ArchDesign Innovations manages its customer support, resulting in improved customer satisfaction.
How does Deskhero's AI improve the efficiency of the support team?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies, reducing response time. It also enhances search results, enabling the support team to find relevant information quickly.
How does Deskhero's AI help in generating knowledge base articles?
Deskhero's AI can automate the generation of knowledge base articles from various sources such as Word, PowerPoint, and PDF files. This ensures that the knowledge base is always updated with the latest information.
How does Deskhero's website scraping feature benefit ArchDesign Innovations?
Deskhero's website scraping feature allows ArchDesign Innovations to keep track of industry trends and competitor activities. The AI analyses the scraped data and provides insights that help in strategic decision making.
* This article provides an example of how a fictive company in the Architectural services Scientific research and development industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
