SciTech Research Labs frequently receives complex technical queries from researchers and scientists. To manage these effectively, they use Deskhero's ticket management system. Deskhero's advanced AI capabilities analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the time taken to resolve queries.
The AI solution also automates the generation of knowledge base articles from various sources such as research papers, presentations, and reports. This not only saves time but also ensures that the knowledge base is always updated with the latest research findings.
Deskhero's AI enhances the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This has improved the accuracy of search results, enabling the support team to find relevant information quickly and efficiently.
SciTech Research Labs also uses Deskhero's website scraping feature to keep track of the latest research trends and developments in the scientific community. The AI analyses the scraped data and provides insights that help in strategic decision making.
Finally, the REST API provided by Deskhero allows SciTech Research Labs to integrate the platform with their existing systems, ensuring seamless operations. The AI capabilities of Deskhero have revolutionized the way SciTech Research Labs manages its helpdesk services, resulting in improved user satisfaction.
How does Deskhero's AI improve the efficiency of the helpdesk services at SciTech Research Labs?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies, reducing the time taken to resolve queries. It also enhances search results, enabling the support team to find relevant information quickly.
How does Deskhero's AI help in generating knowledge base articles at SciTech Research Labs?
Deskhero's AI can automate the generation of knowledge base articles from various sources such as research papers, presentations, and reports. This ensures that the knowledge base is always updated with the latest research findings.
How does Deskhero's website scraping feature benefit SciTech Research Labs?
Deskhero's website scraping feature allows SciTech Research Labs to keep track of the latest research trends and developments in the scientific community. The AI analyses the scraped data and provides insights that help in strategic decision making.
* This article provides an example of how a fictive company in the Architectural services Scientific research and development industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
