ArchiveMaster receives hundreds of queries daily regarding their services, document handling, pricing, and more. With Deskhero, they can manage these tickets efficiently using the kanban board and user groups features. The AI capabilities of Deskhero are leveraged to suggest replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data.
The AI-powered comprehensive search bar has made it easier for the support team to find relevant information quickly. This has reduced the time taken to respond to a ticket, improving customer satisfaction.
Deskhero's AI also generates knowledge base articles from word, powerpoint, pdf files. This has made it easier for ArchiveMaster to keep their knowledge base updated with the latest information. It has also reduced the effort required to create and maintain the knowledge base.
Website scraping feature of Deskhero has helped ArchiveMaster to stay updated with the latest industry trends and news. This information is used by the AI to provide more accurate and relevant responses to customer queries.
Overall, Deskhero's advanced AI capabilities have helped ArchiveMaster to improve their customer support efficiency and accuracy.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses the same embeddings as above to enhance the search results. When a search is performed, the AI finds the most relevant content based on these embeddings.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files. The AI extracts the relevant information from these files and creates a structured article.
* This article provides an example of how a fictive company in the Archive conservation and digitization services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
