DigitizePro receives numerous support requests daily regarding their digitization process, document handling, and more. Managing these tickets was a challenge before they started using Deskhero. With Deskhero's tickets management and user groups features, they can now handle these requests efficiently.
The AI capabilities of Deskhero have been a game-changer for DigitizePro. The AI suggests replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This has significantly reduced the time taken to resolve a ticket.
The AI-powered comprehensive search bar has made it easier for the support team to find relevant information quickly. This has further reduced the ticket resolution time.
Deskhero's AI also generates knowledge base articles from word, powerpoint, pdf files. This has made it easier for DigitizePro to keep their knowledge base updated with the latest information. It has also reduced the effort required to create and maintain the knowledge base.
Overall, Deskhero's advanced AI capabilities have helped DigitizePro to improve their helpdesk efficiency and reduce the ticket resolution time.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses the same embeddings as above to enhance the search results. When a search is performed, the AI finds the most relevant content based on these embeddings.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files. The AI extracts the relevant information from these files and creates a structured article.
* This article provides an example of how a fictive company in the Archive conservation and digitization services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
