ArchiveGenius receives a large number of queries daily regarding their services, document handling, pricing, and more. Managing these queries was a challenge before they started using Deskhero. With Deskhero's structured data lists and custom fields, they can now handle these queries efficiently.
The AI capabilities of Deskhero have been a game-changer for ArchiveGenius. The AI suggests replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This has significantly improved the accuracy of their responses.
The AI-powered comprehensive search bar has made it easier for the support team to find relevant information quickly. This has improved the customer satisfaction rate as the customers get accurate responses faster.
Deskhero's AI also generates knowledge base articles from word, powerpoint, pdf files. This has made it easier for ArchiveGenius to keep their knowledge base updated with the latest information. It has also reduced the effort required to create and maintain the knowledge base.
Overall, Deskhero's advanced AI capabilities have helped ArchiveGenius to streamline their customer support and improve the customer satisfaction rate.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses the same embeddings as above to enhance the search results. When a search is performed, the AI finds the most relevant content based on these embeddings.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files. The AI extracts the relevant information from these files and creates a structured article.
* This article provides an example of how a fictive company in the Archive conservation and digitization services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
