ScentBliss was looking for a solution to improve their customer experience and streamline their helpdesk services. They chose Deskhero for its advanced AI capabilities that could analyze previous tickets, knowledge base articles, and other data to provide relevant content and suggested replies.
Using Deskhero's AI, ScentBliss was able to provide quick and accurate responses to customer queries. The AI suggested replies based on similar past queries, reducing the time spent on each ticket and improving the overall customer experience.
ScentBliss also used Deskhero's AI to enhance their knowledge base. The AI analyzed uploaded files like product manuals and policies, and used this information to generate new knowledge base articles. This made it easier for customers to find the information they needed without having to contact customer support.
Furthermore, ScentBliss used Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest product information. The AI analyzed the scraped data and updated the knowledge base accordingly, ensuring customers always had access to the most recent information.
Overall, Deskhero's AI capabilities have significantly improved ScentBliss's customer experience and streamlined their helpdesk services.
How does Deskhero's AI improve the customer experience?
Deskhero's AI improves the customer experience by providing quick and accurate responses to customer queries. It suggests replies based on similar past queries, reducing the time spent on each ticket.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI enhances the knowledge base by analyzing uploaded files like product manuals and policies, and using this information to generate new knowledge base articles. It also uses website scraping to keep the knowledge base up-to-date with the latest product information.
How has Deskhero improved ScentBliss's helpdesk services?
Deskhero has improved ScentBliss's helpdesk services by streamlining the ticket management process and enhancing the knowledge base. This has led to quicker and more accurate responses to customer queries, improving the overall customer experience.
* This article provides an example of how a fictive company in the Aromatherapy Products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
