Masterpiece Galleries deals with a wide range of artwork, each with its own unique details and history. They use Deskhero's knowledge base feature to store this information and make it easily accessible to their customers.
The company also uses Deskhero's custom email domains feature to maintain a professional image and ensure that their communications are recognized and trusted by their customers.
The AI capabilities of Deskhero play a crucial role in managing the knowledge base. The AI uses OpenAI embeddings from the knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content and enhance search results.
Masterpiece Galleries also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest news and information about artists and artwork. The AI uses this scraped data to provide up-to-date responses.
Overall, Deskhero's AI capabilities have helped Masterpiece Galleries maintain a comprehensive and accurate knowledge base, enhancing their credibility and customer satisfaction.
How does the AI manage the knowledge base?
The AI uses OpenAI embeddings to understand the content of the knowledge base. It then uses this understanding to find relevant content and enhance search results.
How does the custom email domains feature work?
Deskhero allows you to use your own domain for sending emails. This helps maintain a professional image and ensures that your communications are recognized and trusted by your customers.
How does the website scraping feature update the knowledge base?
Deskhero's website scraping feature automatically extracts information from specified websites. This information is then added to the knowledge base and used by the AI to provide up-to-date responses.
* This article provides an example of how a fictive company in the Art Dealers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
