City Central Library receives numerous inquiries daily about book availability, library policies, event schedules, and membership details. By using Deskhero's ticket management system, the library can efficiently categorize and respond to these inquiries. The AI-powered system suggests replies based on previous tickets and knowledge base articles, reducing the response time significantly.
The library also uses Deskhero's custom fields and user groups features to categorize inquiries based on the type of request and the patron's membership status. This helps in prioritizing responses and providing personalized service to premium members.
Deskhero's advanced AI capabilities are leveraged to automatically generate knowledge base articles from existing content like book summaries, library policies, and event details. These articles are then used to provide instant answers to patron queries, reducing the workload on the customer support team.
By integrating Deskhero's REST API with the library's website, patrons can directly raise tickets from the website, making it easier for them to get support. The AI-powered search bar also enhances the patron's experience by providing relevant search results quickly.
Overall, City Central Library has significantly improved its customer support efficiency and patron satisfaction levels by leveraging Deskhero's advanced AI capabilities.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities suggest replies based on previous tickets and knowledge base articles. This reduces the time taken to draft responses, thereby improving response time.
How does Deskhero help in providing personalized service?
Deskhero's custom fields and user groups features allow categorization of inquiries based on the type of request and the patron's membership status. This helps in prioritizing responses and providing personalized service.
How does Deskhero enhance the patron's experience on the library's website?
By integrating Deskhero's REST API with the library's website, patrons can directly raise tickets from the website. The AI-powered search bar provides relevant search results quickly, enhancing the patron's experience.
* This article provides an example of how a fictive company in the Art galleries, museums, and libraries industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
