Artistic Horizons receives numerous inquiries daily about artwork details, artist information, exhibition schedules, and more. They use Deskhero's AI capabilities to manage these inquiries efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, reducing the response time significantly.
The gallery also uses Deskhero's AI to enhance their search results. When customers search for information on their platform, the AI uses the embeddings to find relevant content, providing accurate and comprehensive search results. This feature has improved the user experience on their platform, leading to increased customer satisfaction.
Artistic Horizons also uses Deskhero's custom fields and user groups features to categorize their inquiries. This helps them prioritize urgent tickets and assign them to the right team, improving their workflow efficiency.
Furthermore, the gallery uses Deskhero's knowledge base feature to create a comprehensive database of information about their artworks and artists. The AI capabilities help generate articles from word, powerpoint, pdf files, making the process faster and more efficient.
Overall, Deskhero's advanced AI capabilities have enabled Artistic Horizons to provide efficient customer support, improve their workflow, and enhance customer satisfaction.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This reduces the time spent crafting responses, thereby improving response time.
How does Deskhero enhance search results?
When customers search for information on the platform, Deskhero's AI uses the embeddings to find relevant content, providing accurate and comprehensive search results.
How does Deskhero help in categorizing inquiries?
Deskhero's custom fields and user groups features allow you to categorize your inquiries. This helps in prioritizing urgent tickets and assigning them to the right team.
* This article provides an example of how a fictive company in the Art Galleries industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
