Canvas Creations uses Deskhero's AI capabilities to manage their helpdesk services efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, reducing the workload on their support team.
The gallery also uses Deskhero's AI to enhance their search results. When customers search for information on their platform, the AI uses the embeddings to find relevant content, providing accurate and comprehensive search results. This feature has improved the user experience on their platform, leading to increased customer engagement.
Canvas Creations also uses Deskhero's custom fields and user groups features to categorize their tickets. This helps them prioritize important tickets and assign them to the right team, improving their workflow efficiency.
Furthermore, the gallery uses Deskhero's knowledge base feature to create a comprehensive database of information about their artworks and artists. The AI capabilities help generate articles from word, powerpoint, pdf files, making the process faster and more efficient.
Overall, Deskhero's advanced AI capabilities have enabled Canvas Creations to streamline their helpdesk services, improve their workflow, and enhance customer engagement.
How does Deskhero's AI capabilities reduce the workload on the support team?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This reduces the time spent crafting responses, thereby reducing the workload on the support team.
How does Deskhero enhance customer engagement?
When customers search for information on the platform, Deskhero's AI uses the embeddings to find relevant content, providing accurate and comprehensive search results. This improves the user experience on the platform, leading to increased customer engagement.
How does Deskhero help in improving workflow efficiency?
Deskhero's custom fields and user groups features allow you to categorize your tickets. This helps in prioritizing important tickets and assigning them to the right team, thereby improving workflow efficiency.
* This article provides an example of how a fictive company in the Art Galleries industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
