Modern Masters Gallery receives a variety of inquiries ranging from artwork pricing to artist biographies. With Deskhero's AI capabilities, they can now automatically generate suggested replies to these inquiries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like price lists and artist bios to find relevant content, which is then processed by OpenAI's ChatGPT to create comprehensive responses.
The AI also improves the search results on their helpdesk. When a customer searches for information, the AI uses the same embeddings to provide the most relevant articles from their knowledge base. This has greatly enhanced the customer experience by providing immediate and precise information.
Modern Masters Gallery also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest news and updates from artist websites and art news portals. The AI capabilities of Deskhero ensure that only the most relevant and useful information is added to the knowledge base.
Deskhero's custom fields and structured data lists allow Modern Masters Gallery to categorize and organize their tickets effectively. This has resulted in a more efficient ticket management system and faster resolution times.
Overall, the advanced AI capabilities of Deskhero have enabled Modern Masters Gallery to provide superior customer service, manage their knowledge base effectively, and improve their ticket resolution process.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a search is performed, Deskhero's AI uses OpenAI Embeddings to find the most relevant articles from the knowledge base and provides these as search results.
How does Deskhero use website scraping?
Deskhero's website scraping feature is used to gather the latest news and updates from specified websites. The AI capabilities ensure that only the most relevant and useful information is added to the knowledge base.
* This article provides an example of how a fictive company in the Art gallery activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
