NeuralNet Solutions has a complex product portfolio with a wide range of AI solutions. With Deskhero's AI capabilities, the company can automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This feature significantly reduces the time and effort required to maintain an up-to-date knowledge base.
By leveraging Deskhero's custom email domains and user groups, NeuralNet Solutions can effectively manage customer inquiries. The company can assign specific email domains to different user groups, ensuring that inquiries are directed to the right team.
The company also uses Deskhero's advanced AI capabilities to generate suggested replies. By using OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero can suggest appropriate responses, reducing the time spent by agents on each ticket.
NeuralNet Solutions also benefits from Deskhero's comprehensive search bar and website scraping features. These tools enable the company to quickly retrieve relevant information from their website and other online resources, further enhancing their helpdesk services.
Finally, NeuralNet Solutions uses Deskhero's REST API to integrate the platform with their existing systems, ensuring seamless operations and improved efficiency.
How does Deskhero's AI capabilities improve NeuralNet Solutions' helpdesk services?
Deskhero's AI capabilities help NeuralNet Solutions by generating suggested replies and enhancing search results. This reduces the time spent by agents on each ticket and improves the overall efficiency of their helpdesk services.
How does NeuralNet Solutions use Deskhero's custom email domains and user groups?
NeuralNet Solutions uses Deskhero's custom email domains and user groups to effectively manage customer inquiries. They assign specific email domains to different user groups, ensuring that inquiries are directed to the right team.
How does NeuralNet Solutions integrate Deskhero with their existing systems?
NeuralNet Solutions uses Deskhero's REST API to integrate the platform with their existing systems, ensuring seamless operations and improved efficiency.
* This article provides an example of how a fictive company in the Artificial Intelligence Solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
