ReefMaster receives numerous inquiries daily about their artificial reef designs, installation procedures, maintenance, and environmental impact. They use Deskhero's ticket management system to organize these inquiries efficiently. The AI capabilities of Deskhero analyze the content of each ticket and suggest relevant responses based on previous tickets, knowledge base articles, and other resources. This significantly reduces the response time and improves customer satisfaction.
The AI also enhances the search results in the knowledge base. When customers search for information, the AI uses OpenAI Embeddings to find the most relevant content from various sources, including uploaded files like policies, manuals, presentations, and scraped website data. This ensures that customers can find comprehensive and accurate information quickly and easily.
ReefMaster also uses Deskhero's custom fields and user groups features to categorize their customers and tailor their support services accordingly. For instance, they have different user groups for individual customers, corporate clients, and environmental agencies. The AI capabilities help to identify the needs and preferences of each group and provide personalized support.
Moreover, ReefMaster uses Deskhero's REST API to integrate their customer support services with other systems. This allows them to automate various processes and improve their efficiency. The AI capabilities play a crucial role in this integration by providing intelligent insights and recommendations.
Overall, Deskhero's advanced AI capabilities have transformed ReefMaster's customer support services. They have improved the speed, accuracy, and personalization of their responses, enhancing their reputation and customer loyalty.
How does Deskhero's AI enhance the ticket management system?
Deskhero's AI analyzes the content of each ticket and suggests relevant responses based on previous tickets, knowledge base articles, and other resources. This significantly reduces the response time and improves the accuracy of the responses.
How does the AI improve the search results in the knowledge base?
When customers search for information, the AI uses OpenAI Embeddings to find the most relevant content from various sources, including uploaded files like policies, manuals, presentations, and scraped website data. This ensures that customers can find comprehensive and accurate information quickly and easily.
How does ReefMaster use Deskhero's custom fields and user groups features?
ReefMaster uses these features to categorize their customers and tailor their support services accordingly. They have different user groups for individual customers, corporate clients, and environmental agencies. The AI capabilities help to identify the needs and preferences of each group and provide personalized support.
* This article provides an example of how a fictive company in the Artificial Reefs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
