Oceanic Creations has a vast amount of information about artificial reefs, including design principles, installation guides, maintenance tips, and research findings. They use Deskhero to manage this information in their knowledge base. The AI capabilities of Deskhero generate articles from various sources, such as Word documents, PowerPoint presentations, PDF files, and scraped website data. This automates the process of updating the knowledge base and ensures that it contains the latest information.
The AI also enhances the search results in the knowledge base. It uses OpenAI Embeddings to find the most relevant content based on the search query. This not only improves the accuracy of the search results but also makes the knowledge base more user-friendly.
Furthermore, Oceanic Creations uses Deskhero's custom email domains feature to provide professional support services. The AI capabilities help to analyze the content of the emails and suggest appropriate responses. This reduces the workload of the support staff and improves the quality of the responses.
Oceanic Creations also uses Deskhero's REST API to integrate the knowledge base with their website and mobile app. This allows their customers to access the knowledge base from different platforms and enhances their experience.
Overall, Deskhero's advanced AI capabilities have made the knowledge base a valuable resource for Oceanic Creations. They have improved the quality and accessibility of the information, enhancing their credibility and customer satisfaction.
How does Deskhero's AI generate articles for the knowledge base?
The AI capabilities of Deskhero generate articles from various sources, such as Word documents, PowerPoint presentations, PDF files, and scraped website data. This automates the process of updating the knowledge base and ensures that it contains the latest information.
How does the AI enhance the search results in the knowledge base?
The AI uses OpenAI Embeddings to find the most relevant content based on the search query. This not only improves the accuracy of the search results but also makes the knowledge base more user-friendly.
How does Oceanic Creations use Deskhero's custom email domains feature?
Oceanic Creations uses this feature to provide professional support services. The AI capabilities help to analyze the content of the emails and suggest appropriate responses. This reduces the workload of the support staff and improves the quality of the responses.
* This article provides an example of how a fictive company in the Artificial Reefs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
