ArtisanBakes receives a wide range of customer queries, from bread ingredients to delivery schedules. They use Deskhero's advanced AI capabilities to handle these queries efficiently. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like bread recipes and delivery policies to provide relevant responses.
Deskhero's AI capabilities have significantly improved the efficiency of ArtisanBakes' customer support team. The system auto-generates suggested replies based on the information available, reducing the time taken to respond to customer queries.
The AI also enhances search results, making it easier for the support team to find relevant information quickly. This is particularly useful when dealing with unique queries that require detailed knowledge about the company's products and services.
ArtisanBakes also uses Deskhero's website scraping feature to keep the knowledge base updated with the latest information from their website. This ensures that the AI always has the most recent information to generate responses.
Overall, ArtisanBakes has found Deskhero's AI capabilities to be invaluable in managing customer support. It has not only improved efficiency but also helped them deliver a better customer experience.
How does Deskhero's AI improve the efficiency of ArtisanBakes' customer support team?
Deskhero's AI uses OpenAI embeddings from various sources to auto-generate suggested replies to customer queries. This significantly reduces the time taken to respond to customers and improves the efficiency of the customer support team.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI embeddings to enhance search results. It makes it easier to find relevant information quickly, especially when dealing with unique queries.
How does ArtisanBakes keep its knowledge base updated?
ArtisanBakes uses Deskhero's website scraping feature to keep the knowledge base updated with the latest information from their website.
* This article provides an example of how a fictive company in the Artisanal Bread Retailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
