BakeMasters receives a plethora of customer queries daily about their bread varieties, ingredients, and baking techniques. They use Deskhero's advanced AI capabilities to manage these queries efficiently. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like baking manuals and ingredient lists to provide relevant content.
The AI capabilities of Deskhero have significantly reduced the response time for BakeMasters. The system auto-generates suggested replies based on the information available in the knowledge base, previous tickets, and other resources. This has not only improved the efficiency of the customer support team but also enhanced the overall customer experience.
Deskhero's AI also enhances search results, making it easier for BakeMasters' support team to find relevant information quickly. This feature is particularly useful when dealing with complex queries that require detailed knowledge about the company's products and processes.
BakeMasters also uses Deskhero's website scraping feature to keep the knowledge base updated with the latest information from their website. This ensures that the AI always has the most recent and relevant information to generate responses.
Overall, BakeMasters has found Deskhero's AI capabilities to be a game-changer in managing customer support. It has not only improved efficiency but also helped them deliver a superior customer experience.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI embeddings from various sources to auto-generate suggested replies to customer queries. This significantly reduces the time taken to respond to customers.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI embeddings to enhance search results. It makes it easier to find relevant information quickly, especially when dealing with complex queries.
How does BakeMasters keep its knowledge base updated?
BakeMasters uses Deskhero's website scraping feature to keep the knowledge base updated with the latest information from their website.
* This article provides an example of how a fictive company in the Artisanal Bread Retailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
