Crafty Creations receives numerous queries about their products daily. With Deskhero's AI capabilities, they can quickly generate suggested replies based on previous tickets and knowledge base articles. This feature has drastically reduced the time spent by their support team in crafting responses, allowing them to handle more tickets within the same timeframe.
Deskhero's AI also enhances the search results for both the support team and customers. By using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI provides more relevant and accurate search results. This feature has improved the self-service capabilities of Crafty Creations' customers, reducing the number of tickets raised.
The company also leverages Deskhero's website scraping feature to keep their knowledge base updated. The AI can scrape information from their website and automatically generate new knowledge base articles. This feature ensures that their knowledge base is always up-to-date, providing accurate information to both their support team and customers.
Crafty Creations also uses the custom fields feature of Deskhero to categorize their tickets better. The AI can analyze the content of a ticket and suggest appropriate categories based on its analysis. This feature has improved the organization of their helpdesk, making it easier for the support team to prioritize and handle tickets.
Lastly, Crafty Creations uses Deskhero's REST API to integrate their other systems with the platform. This integration allows them to leverage the AI capabilities of Deskhero across their entire business, improving their overall operational efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. It analyzes the content of a ticket and finds relevant content from these sources to craft a suitable response.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results. It analyzes the search query and finds relevant content from these sources to provide accurate and relevant search results.
How does Deskhero's website scraping feature work?
Deskhero's AI can scrape information from your website and automatically generate new knowledge base articles. This feature ensures that your knowledge base is always up-to-date with the latest information from your website.
* This article provides an example of how a fictive company in the Arts and craft supplies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
