Artistic Impressions uses Deskhero's advanced AI capabilities to manage its large volume of customer inquiries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This information is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
The gallery also uses the platform's custom fields and structured data lists to categorize and prioritize tickets, ensuring that urgent matters are addressed promptly. The kanban board feature provides a visual representation of the ticket workflow, enabling the team to track progress and identify bottlenecks.
Deskhero's knowledge base feature is used to create a comprehensive resource center for customers. The ability to generate articles from Word, PowerPoint, and PDF files allows the gallery to quickly populate the knowledge base with existing materials. The AI-enhanced search bar makes it easy for customers to find the information they need, reducing the number of support tickets.
The gallery also utilizes Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all customer interactions are tracked and managed in one place, improving the overall customer experience.
By leveraging Deskhero's advanced AI capabilities, Artistic Impressions has been able to improve the efficiency of their customer support, reduce response times, and enhance customer satisfaction.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content and generate suggested replies. This significantly reduces the time taken to respond to customer queries.
Can Deskhero integrate with existing systems?
Yes, Deskhero's REST API allows it to integrate seamlessly with your existing systems.
How does Deskhero help in managing customer support tickets?
Deskhero provides features like custom fields, structured data lists, and a kanban board to help categorize, prioritize, and track progress of support tickets.
* This article provides an example of how a fictive company in the Arts and Entertainment Venues industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
