Melody Makers uses Deskhero's AI capabilities to handle the high volume of customer inquiries they receive daily. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies, significantly reducing the time taken to respond to customer queries.
The venue also uses the platform's user groups feature to assign tickets to the appropriate team members, ensuring that each query is handled by the right person. The kanban board provides a visual overview of the ticket workflow, making it easy to track progress and identify any issues.
Deskhero's knowledge base feature is used to create a comprehensive resource center for customers. The ability to generate articles from various file types allows the venue to quickly populate the knowledge base with existing materials. The AI-enhanced search bar makes it easy for customers to find the information they need, reducing the number of support tickets.
Melody Makers also utilizes Deskhero's REST API to integrate the platform with their existing systems. This ensures that all customer interactions are tracked and managed in one place, improving the overall customer experience.
By leveraging Deskhero's advanced AI capabilities, Melody Makers has been able to improve the efficiency of their helpdesk services, reduce response times, and enhance customer satisfaction.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content and generate suggested replies. This significantly reduces the time taken to respond to customer queries.
Can Deskhero integrate with existing systems?
Yes, Deskhero's REST API allows it to integrate seamlessly with your existing systems.
How does Deskhero help in managing customer support tickets?
Deskhero provides features like user groups, structured data lists, and a kanban board to help categorize, prioritize, and track progress of support tickets.
* This article provides an example of how a fictive company in the Arts and Entertainment Venues industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
