Palette Masters receives many inquiries about their classes, materials required, and registration process. They use Deskhero's ticket management system to handle these inquiries efficiently. The AI capabilities of Deskhero analyze the content of these tickets using OpenAI Embeddings and provide suggested replies based on previous tickets, knowledge base articles, and uploaded files.
The AI also enhances the search results in the knowledge base, making it easier for the support team to find relevant information quickly. This has significantly improved the quality of responses and reduced the time taken to respond to tickets.
Palette Masters also uses Deskhero's AI capabilities to generate knowledge base articles from Word, PowerPoint, and PDF files. This has enabled them to create a comprehensive knowledge base without spending a lot of time on manual data entry.
Deskhero's website scraping feature is used to keep the knowledge base updated with the latest information from the Palette Masters website. The AI capabilities of Deskhero ensure that the scraped data is structured and organized properly.
Overall, the advanced AI capabilities of Deskhero have enabled Palette Masters to streamline their support process and improve customer satisfaction.
How does Deskhero's AI improve the quality of responses?
Deskhero's AI analyzes the content of tickets using OpenAI Embeddings and provides suggested replies based on previous tickets, knowledge base articles, and uploaded files. This improves the relevance and accuracy of responses.
How does Deskhero's AI enhance the search results in the knowledge base?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the knowledge base and improve the relevancy of search results. This makes it easier for the support team to find relevant information quickly.
How does Deskhero's AI help in creating the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easy to create a comprehensive knowledge base without spending a lot of time on manual data entry.
* This article provides an example of how a fictive company in the Arts Education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
