Artistic Impressions receives a high volume of queries from artists and buyers alike. The company uses Deskhero's AI capabilities to efficiently manage these tickets. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies. This has resulted in quicker response times and more accurate solutions to customer inquiries.
The company also utilizes the custom fields feature to categorize tickets based on the nature of the query, such as artist support, buyer inquiries, or technical issues. This helps in assigning tickets to the right team and further expedites the resolution process.
With Deskhero's comprehensive search bar, the customer support team can quickly find relevant information from the knowledge base, previous tickets, and other resources. The AI enhances the search results by providing the most relevant content based on the context of the search.
Artistic Impressions also takes advantage of Deskhero's website scraping feature. The AI uses this scraped data to provide real-time updates on issues like website glitches or changes in policy, helping the support team stay informed and proactive.
Finally, the REST API allows Artistic Impressions to integrate Deskhero with their existing systems. This seamless integration ensures that all customer support activities are centralized and easily accessible, improving overall efficiency.
How does the AI generate suggested replies?
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
What is the benefit of the website scraping feature?
The website scraping feature allows the AI to provide real-time updates on issues like website glitches or changes in policy. This helps the support team stay informed and proactive.
How does the REST API improve efficiency?
The REST API allows for seamless integration with existing systems. This ensures that all customer support activities are centralized and easily accessible, improving overall efficiency.
* This article provides an example of how a fictive company in the Arts & Entertainment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
