Broadway Buzz deals with a large number of customer inquiries related to ticket bookings, cancellations, and show details. They use Deskhero's AI capabilities to manage these tickets efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies. This has led to faster response times and improved customer satisfaction.
The company also uses the custom email domains feature to create separate channels for different types of queries. This helps in organizing tickets and ensuring they are handled by the right team.
Broadway Buzz utilizes the kanban board feature for visualizing the ticket management process. The AI enhances this feature by automatically updating the status of tickets based on the progress made in resolving them.
The company uses the website scraping feature to keep the support team updated about any changes on the website, such as new shows, schedule changes, or ticket availability. The AI uses this data to provide accurate and timely information to customers.
Finally, the REST API allows Broadway Buzz to integrate Deskhero with their existing systems. This ensures that all customer support activities are centralized and easily accessible, improving overall efficiency.
How does the AI improve the ticket management process?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies. This leads to faster response times and improved customer satisfaction.
What is the benefit of the custom email domains feature?
The custom email domains feature allows the company to create separate channels for different types of queries. This helps in organizing tickets and ensuring they are handled by the right team.
How does the website scraping feature help the support team?
The website scraping feature keeps the support team updated about any changes on the website, such as new shows, schedule changes, or ticket availability. The AI uses this data to provide accurate and timely information to customers.
* This article provides an example of how a fictive company in the Arts & Entertainment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
