Digital Gallery receives a variety of customer inquiries, from technical issues to questions about the artwork. They use Deskhero's AI capabilities to manage these tickets effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies. This has resulted in quicker response times and higher customer satisfaction.
The company uses the user groups feature to assign tickets to the appropriate team based on the nature of the query. This ensures that tickets are handled by the most qualified individuals, leading to better resolution of issues.
Digital Gallery also utilizes the comprehensive search bar to quickly find relevant information from the knowledge base, previous tickets, and other resources. The AI enhances the search results by providing the most relevant content based on the context of the search.
The website scraping feature is used to keep the support team updated about any changes on the website, such as new exhibitions, artist information, or policy changes. The AI uses this data to provide accurate and timely information to customers.
Finally, the REST API allows Digital Gallery to integrate Deskhero with their existing systems. This seamless integration ensures that all customer support activities are centralized and easily accessible, improving overall efficiency.
How does the AI improve the ticket management process?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies. This results in quicker response times and higher customer satisfaction.
What is the benefit of the user groups feature?
The user groups feature allows the company to assign tickets to the appropriate team based on the nature of the query. This ensures that tickets are handled by the most qualified individuals, leading to better resolution of issues.
How does the website scraping feature help the support team?
The website scraping feature keeps the support team updated about any changes on the website, such as new exhibitions, artist information, or policy changes. The AI uses this data to provide accurate and timely information to customers.
* This article provides an example of how a fictive company in the Arts & Entertainment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
