TechTest Solutions uses Deskhero's AI capabilities to maintain a robust and up-to-date knowledge base. The AI can generate new articles from various sources like Word, PowerPoint, PDF files, and even scrape data from the company's website. This ensures that their knowledge base always has the latest information, making it a valuable resource for their support team and customers.
With the high volume of support tickets that TechTest Solutions receives, managing them effectively can be challenging. However, with Deskhero's AI, they can automatically categorize and prioritize these tickets, allowing their support team to focus on the most critical issues first.
The AI-powered suggested replies feature of Deskhero has been a game-changer for TechTest Solutions. It uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to provide relevant reply suggestions. This not only speeds up the response time but also ensures the accuracy of the responses.
Additionally, the AI-enhanced search feature of Deskhero enables TechTest Solutions' support team to find the information they need quickly. By using embeddings to improve the search results, it becomes easier to find relevant tickets, articles, and other resources.
By integrating Deskhero and its AI capabilities into their operations, TechTest Solutions has seen significant improvements in their knowledge management, ticket handling, and overall customer support.
How does Deskhero's AI help in maintaining the knowledge base?
Deskhero's AI helps in maintaining the knowledge base by generating new articles from various sources like Word, PowerPoint, PDF files, and even scraping data from the company's website. This ensures that the knowledge base is always up-to-date.
How does the AI-powered suggested replies feature improve response time?
The AI-powered suggested replies feature uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to provide relevant reply suggestions. This speeds up the response time as the support team can use or modify these suggestions as needed.
How does the AI-enhanced search feature work?
The AI-enhanced search feature uses embeddings to improve the search results. This makes it easier to find relevant tickets, articles, and other resources quickly.
* This article provides an example of how a fictive company in the Assembly and Testing of Electronic Components industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
