ElectroAssembly Inc. receives a high volume of support tickets daily. Using Deskhero's AI capabilities, they can automatically categorize and prioritize these tickets based on their content and urgency. This allows their support team to focus on the most critical issues first, improving their response time and customer satisfaction.
The AI-powered suggested replies feature of Deskhero has significantly reduced the time taken to respond to customer queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other resources, Deskhero provides highly relevant reply suggestions that the support team can use or modify as needed.
ElectroAssembly Inc. also uses Deskhero's AI capabilities to enhance their knowledge base. The AI can generate new knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from their website. This has resulted in a comprehensive and up-to-date knowledge base that is highly useful for both the support team and customers.
Furthermore, the advanced search feature powered by AI helps ElectroAssembly Inc.'s support team find the information they need quickly. The AI uses embeddings to improve the search results, making it easier to find relevant tickets, articles, and other resources.
Overall, the integration of Deskhero and its AI capabilities into ElectroAssembly Inc.'s customer support operations has resulted in improved efficiency, faster response times, and higher customer satisfaction.
How does Deskhero's AI prioritize support tickets?
Deskhero's AI prioritizes support tickets based on their content and urgency. It uses OpenAI Embeddings to understand the content of the tickets and categorize them accordingly.
How does the AI-powered suggested replies feature work?
The suggested replies feature uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate relevant reply suggestions for new tickets.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate new knowledge base articles from various sources like Word, PowerPoint, PDF files, and even scrape data from the company's website. This results in a comprehensive and up-to-date knowledge base.
* This article provides an example of how a fictive company in the Assembly and Testing of Electronic Components industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
