Techtronics Industries often deals with intricate product-related queries. To handle these efficiently, the company uses Deskhero's AI capabilities to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This significantly expands their knowledge base, providing more comprehensive support to their customers.
The company also uses Deskhero's user groups feature to assign specific queries to the most qualified team members. This ensures that customers receive the most accurate and informed responses to their queries.
Deskhero's AI-powered search bar is another tool that Techtronics Industries finds invaluable. It leverages OpenAI Embeddings from various sources to enhance search results, making it easier for the support team to find relevant information quickly.
By integrating Deskhero with their existing systems using the platform's REST API, Techtronics Industries has been able to streamline their ticket management process. This has resulted in faster response times and higher customer satisfaction rates.
Overall, Deskhero's advanced AI capabilities have enabled Techtronics Industries to provide more comprehensive and accurate support to their customers. The platform has not only improved their customer support efficiency but also enhanced their reputation as a customer-centric organization.
How does Deskhero's AI capabilities enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data. This greatly expands the knowledge base, providing more comprehensive support to customers.
How does Deskhero improve the accuracy of responses?
Deskhero's user groups feature allows companies to assign specific queries to the most qualified team members. This ensures that customers receive the most accurate and informed responses to their queries.
How does Deskhero enhance the ticket management process?
Deskhero provides a REST API that allows it to be integrated with existing systems. This enables companies to streamline their ticket management process, resulting in faster response times and higher customer satisfaction rates.
* This article provides an example of how a fictive company in the Assembly of Electronic Components industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
