CircuitMakers Inc. receives a high volume of customer queries daily. To manage these effectively, the company uses Deskhero's AI capabilities to analyze previous tickets and knowledge base articles, generating suggested replies that help their support team respond more quickly and accurately.
The company also uses Deskhero's kanban board to track the progress of each ticket. This visual tool helps them manage their workload more efficiently and ensures that no query goes unanswered.
Deskhero's AI-powered search bar is another tool that CircuitMakers Inc. finds invaluable. It leverages OpenAI Embeddings from various sources to enhance search results, making it easier for the support team to find relevant information quickly.
By integrating Deskhero with their existing systems using the platform's REST API, CircuitMakers Inc. has been able to streamline their ticket management process. This has resulted in faster response times and higher customer satisfaction rates.
Overall, Deskhero's advanced AI capabilities have enabled CircuitMakers Inc. to improve their customer support efficiency significantly. The platform has not only helped them manage their high volume of customer queries but also enhanced their reputation as a customer-centric organization.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to generate suggested replies. This helps the support team respond more quickly and accurately to customer queries.
How does Deskhero's kanban board improve ticket management?
Deskhero's kanban board provides a visual tool to track the progress of each ticket. This helps companies manage their workload more efficiently and ensures that no query goes unanswered.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems. This enables companies to streamline their ticket management process, resulting in faster response times and higher customer satisfaction rates.
* This article provides an example of how a fictive company in the Assembly of Electronic Components industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
