ElectroComp Assembly frequently receives complex technical queries from clients. The company uses Deskhero's AI capabilities to analyze previous tickets and knowledge base articles, generating suggested replies that help their support team respond more quickly and accurately.
The company also utilizes Deskhero's custom fields and structured data lists to categorize and track customer queries. This allows them to identify common issues and trends, helping them improve their products and services.
Deskhero's AI-powered search bar enhances ElectroComp Assembly's ability to find relevant content quickly. By leveraging OpenAI Embeddings from various sources like policies, manuals, presentations, and scraped website data, the search results are significantly improved, saving time for both the support team and customers.
ElectroComp Assembly also takes advantage of Deskhero's REST API to integrate the platform with their existing systems. This seamless integration enables them to manage tickets more efficiently and provide a more cohesive customer experience.
Through Deskhero, ElectroComp Assembly has seen significant improvements in their customer support efficiency and customer satisfaction rates. The platform's advanced AI capabilities have enabled them to provide faster, more accurate responses to customer queries, ultimately enhancing their reputation in the industry.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to generate suggested replies. This helps the support team respond more quickly and accurately to customer queries.
How does Deskhero enhance search results?
Deskhero uses OpenAI Embeddings from various sources to improve the relevance of search results. This makes it easier for the support team to find the information they need to resolve customer queries.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems. This enables companies to manage tickets more efficiently and provide a more cohesive customer experience.
* This article provides an example of how a fictive company in the Assembly of Electronic Components industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
