AssetGuard receives a high volume of customer queries daily, making it challenging to provide timely and effective responses. With Deskhero, they can leverage the platform's advanced AI capabilities to generate suggested replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data.
Deskhero's AI capabilities also enhance AssetGuard's search results, making it easier for their support team to find relevant information quickly. This feature has significantly reduced the time spent on each ticket, improving overall efficiency.
The custom fields feature of Deskhero allows AssetGuard to categorize their tickets better, enabling them to prioritize and manage them more effectively. The kanban board provides a visual representation of the ticket workflow, making it easier for the team to track progress and identify bottlenecks.
AssetGuard also uses Deskhero's knowledge base feature to create a repository of information that can be easily accessed by both their support team and customers. The ability to generate articles from Word, PowerPoint, and PDF files makes it easy to keep the knowledge base updated with the latest information.
Overall, Deskhero's AI capabilities have enabled AssetGuard to provide a higher level of customer service, while also improving their internal processes.
How does Deskhero's AI capabilities enhance AssetGuard's customer support?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and other resources. This feature enables AssetGuard to provide quick, accurate, and personalized responses to customer queries.
How does Deskhero improve the efficiency of AssetGuard's support team?
Deskhero enhances search results, making it easier for the support team to find relevant information quickly. It also provides tools for better ticket management, such as custom fields and a kanban board.
How does AssetGuard use Deskhero's knowledge base feature?
AssetGuard uses Deskhero's knowledge base to create a repository of information that can be easily accessed by their support team and customers. They can generate articles from various file types, making it easy to keep the knowledge base updated.
* This article provides an example of how a fictive company in the Asset and Liability Management Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
