LiabilityLinx receives numerous customer queries daily, making it difficult to respond promptly and accurately. By using Deskhero's advanced AI capabilities, LiabilityLinx can generate suggested replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This feature has significantly improved the speed and accuracy of their responses.
Deskhero's AI capabilities also enhance LiabilityLinx's search results, allowing their support team to find relevant information more quickly. This feature has reduced the time spent on each ticket, improving the team's overall efficiency.
LiabilityLinx uses Deskhero's custom fields feature to better categorize their tickets, helping them prioritize and manage them more effectively. The kanban board provides a visual representation of the ticket workflow, making it easier for the team to track progress and identify bottlenecks.
LiabilityLinx also uses Deskhero's knowledge base feature to create a repository of information that can be easily accessed by both their support team and customers. The ability to generate articles from Word, PowerPoint, and PDF files makes it easy to keep the knowledge base updated with the latest information.
Overall, Deskhero's AI capabilities have helped LiabilityLinx enhance their customer experience by providing faster and more accurate responses to queries, while also improving their internal processes.
How does Deskhero's AI capabilities improve LiabilityLinx's customer experience?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and other resources. This feature enables LiabilityLinx to provide faster and more accurate responses to customer queries, enhancing their customer experience.
How does Deskhero improve the efficiency of LiabilityLinx's support team?
Deskhero enhances search results, allowing the support team to find relevant information more quickly. It also provides tools for better ticket management, such as custom fields and a kanban board.
How does LiabilityLinx use Deskhero's knowledge base feature?
LiabilityLinx uses Deskhero's knowledge base to create a repository of information that can be easily accessed by their support team and customers. They can generate articles from various file types, making it easy to keep the knowledge base updated.
* This article provides an example of how a fictive company in the Asset and Liability Management Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
