FastCapital Factoring Solutions was dealing with challenges in managing a high volume of customer support tickets and maintaining an up-to-date knowledge base. They turned to Deskhero for a solution. With Deskhero's AI-powered ticket management feature, FastCapital was able to categorize, prioritize, and assign tickets more efficiently, reducing response times and improving customer satisfaction.
The AI capabilities of Deskhero also helped FastCapital in generating knowledge base articles from various sources like word documents, powerpoint presentations, and pdf files. This feature not only saved time but also ensured that the knowledge base was always updated with the most relevant information.
Deskhero's website scraping feature allowed FastCapital to gather valuable data from various online sources. This data was then used by the AI to enhance search results, providing more accurate and relevant information to the customers.
FastCapital also utilized Deskhero's REST API to integrate the platform with their existing systems. This seamless integration further streamlined their customer support process, making it more efficient and effective.
Overall, Deskhero's advanced AI capabilities have transformed FastCapital's customer support services, leading to improved customer experience and increased operational efficiency.
How does Deskhero's AI-powered ticket management work?
Deskhero's AI analyzes the content of incoming tickets and categorizes them based on their urgency and topic. It then assigns these tickets to the most suitable agents, ensuring a quick and efficient response.
How does Deskhero generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from various sources like word documents, powerpoint presentations, and pdf files. It uses OpenAI Embeddings to find relevant content, which is then structured into comprehensive articles.
How does Deskhero enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to provide more accurate and relevant search results.
* This article provides an example of how a fictive company in the Asset-Based Factoring industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
