CapitalBoost Factoring Ltd. was struggling with managing a growing volume of support tickets and maintaining a comprehensive knowledge base. They chose Deskhero as their solution. With Deskhero's AI-powered ticket management, CapitalBoost was able to efficiently handle tickets, reducing response times and enhancing customer satisfaction.
The AI capabilities of Deskhero also assisted CapitalBoost in creating a dynamic knowledge base. The AI could generate articles from various file types like word documents, powerpoint presentations, and pdf files. This not only saved time but also ensured that the knowledge base was consistently updated with the most relevant information.
Deskhero's website scraping feature enabled CapitalBoost to extract useful data from various online sources. This data was then used by the AI to improve search results, providing more precise and relevant information to the customers.
CapitalBoost also leveraged Deskhero's REST API to integrate the platform with their existing systems. This seamless integration further improved their helpdesk services, making them more efficient and effective.
Overall, Deskhero's advanced AI capabilities have revolutionized CapitalBoost's helpdesk services, leading to an enhanced customer experience and increased operational efficiency.
How does Deskhero's AI-powered ticket management improve efficiency?
Deskhero's AI analyzes the content of incoming tickets and categorizes them based on their urgency and topic. It then assigns these tickets to the most suitable agents, ensuring a quick and efficient response.
How does Deskhero create a dynamic knowledge base?
Deskhero's AI can generate knowledge base articles from various sources like word documents, powerpoint presentations, and pdf files. It uses OpenAI Embeddings to find relevant content, which is then structured into comprehensive articles.
How does Deskhero improve search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to provide more accurate and relevant search results.
* This article provides an example of how a fictive company in the Asset-Based Factoring industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
