GlobalAsset Solutions provides a wide range of asset management and advisory services to clients around the world. To effectively respond to the diverse and complex queries they receive, the firm maintains a comprehensive knowledge base. However, managing and updating this knowledge base can be a time-consuming task. To address this challenge, GlobalAsset Solutions has turned to Deskhero and its advanced AI capabilities.
Deskhero's AI can generate knowledge base articles from various sources, including Word documents, PowerPoint presentations, PDF files, and even scraped website data. This feature has significantly reduced the time and effort required to update the knowledge base, allowing the firm to focus more on providing quality customer support.
In addition to generating articles, Deskhero's AI also enhances the search function of the knowledge base. By leveraging OpenAI Embeddings, the AI can understand the context of a search query and provide more relevant results. This has made it easier for the customer support team to find the information they need to respond to customer queries.
Furthermore, Deskhero's AI can suggest replies to customer queries based on the information in the knowledge base. These suggested replies are then reviewed and sent out by the customer support team, ensuring accuracy and consistency.
By leveraging Deskhero's AI capabilities, GlobalAsset Solutions has been able to maintain a comprehensive, up-to-date knowledge base, improving the efficiency of their customer support services and enhancing customer satisfaction.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from various sources, including Word documents, PowerPoint presentations, PDF files, and scraped website data. This automates the process of updating the knowledge base, saving time and effort.
How does Deskhero's AI-enhanced search function improve the usability of the knowledge base?
The AI-enhanced search function uses OpenAI Embeddings to understand the context of a search query and provide more relevant results. This makes it easier for the customer support team to find the information they need to respond to customer queries.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI suggests replies to customer queries based on the information in the knowledge base. These suggested replies are then reviewed and sent out by the customer support team, ensuring accuracy and consistency.
* This article provides an example of how a fictive company in the Asset Management & Advisory Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
