Harmony Haven uses Deskhero's AI capabilities to automatically generate responses to common queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data, Deskhero can provide accurate and relevant responses, reducing the workload on the support staff.
The platform's AI capabilities also enhance the search results. When a user inputs a query in the search bar, the AI uses the embeddings to find the most relevant content, making it easier for users to find the information they need.
Harmony Haven also uses Deskhero's custom fields and structured data lists to categorize and manage their tickets. This allows them to prioritize and handle tickets more efficiently.
Deskhero's REST API has been integrated into Harmony Haven's existing systems, allowing them to automate tasks and improve their workflow.
Overall, Deskhero's AI capabilities have helped Harmony Haven improve their customer support services, leading to increased customer satisfaction.
How does Deskhero's AI generate responses to queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate accurate and relevant responses to queries.
How does Deskhero's AI enhance the search results?
When a user inputs a query in the search bar, Deskhero's AI uses the embeddings to find the most relevant content, making it easier for users to find the information they need.
Can Deskhero be integrated into existing systems?
Yes, Deskhero's REST API can be integrated into existing systems, allowing for automation of tasks and improved workflow.
* This article provides an example of how a fictive company in the Assisted living facilities for disabled persons industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
