Serenity Springs uses Deskhero's AI capabilities to manage their tickets more efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies to incoming tickets, reducing the time taken to respond to queries.
The AI also enhances the search results, making it easier for users to find the information they need. When a user inputs a query in the search bar, the AI uses the embeddings to find the most relevant content.
Serenity Springs also uses Deskhero's custom email domains and user groups to manage their communication. This allows them to keep their communication organized and efficient.
Deskhero's REST API has been integrated into Serenity Springs' existing systems, allowing them to automate tasks and streamline their workflow.
Overall, Deskhero's AI capabilities have helped Serenity Springs improve their helpdesk services, leading to increased user satisfaction.
How does Deskhero's AI manage tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies to incoming tickets, reducing the time taken to respond to queries.
How does Deskhero's AI enhance the search results?
When a user inputs a query in the search bar, Deskhero's AI uses the embeddings to find the most relevant content, making it easier for users to find the information they need.
Can Deskhero be integrated into existing systems?
Yes, Deskhero's REST API can be integrated into existing systems, allowing for automation of tasks and streamlined workflow.
* This article provides an example of how a fictive company in the Assisted living facilities for disabled persons industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
