Harmony Care Homes had a vast knowledge base, but customers often struggled to find the information they needed. To address this issue, Harmony implemented Deskhero, a SaaS platform designed for customer support and helpdesk services. With Deskhero's comprehensive search bar and knowledge base articles generated from various file types, customers could easily access a wealth of information.
Deskhero's AI capabilities played a crucial role in improving the accessibility of Harmony's knowledge base. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance search results. This made it easier for customers to find relevant information, improving their self-service experience.
Additionally, the AI-generated suggested replies based on the same data sources, allowing Harmony's customer support team to respond to customer inquiries more quickly and accurately. This not only improved customer satisfaction but also reduced the workload on the customer support team.
Harmony also took advantage of Deskhero's REST API to integrate the platform with their existing systems, ensuring a smooth transition and minimal disruption to their operations.
Thanks to Deskhero's advanced AI capabilities, Harmony Care Homes has been able to improve the accessibility of their knowledge base, enhance customer self-service, and reduce the workload on their customer support team.
How does Deskhero's AI improve the accessibility of the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance search results. This makes it easier for customers to find relevant information in the knowledge base.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems.
* This article provides an example of how a fictive company in the Assisted living facilities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
