Sunrise Senior Living was struggling with managing a large volume of customer inquiries and complaints. The company decided to implement Deskhero, a SaaS platform designed for customer support and helpdesk services. With Deskhero's structured data lists, custom fields, and user groups, Sunrise was able to organize and manage their customer tickets more efficiently.
Deskhero's AI capabilities were particularly beneficial for Sunrise. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer inquiries.
The AI also enhanced the search results in the knowledge base, making it easier for customers to find the information they needed. This not only improved customer satisfaction but also reduced the number of tickets generated.
Furthermore, Sunrise used Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless transition and minimal disruption to their operations.
Overall, Deskhero's advanced AI capabilities have enabled Sunrise Senior Living to provide more efficient and effective customer support, leading to improved customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to understand the context and content of the search query. It then uses this understanding to provide more relevant and accurate search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems.
* This article provides an example of how a fictive company in the Assisted living facilities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
