Golden Years Dining Services receives numerous inquiries daily from assisted living facilities about their menu options, dietary restrictions, and meal delivery schedules. The company uses Deskhero's ticket management feature to efficiently handle these inquiries. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the response time.
The company also utilizes Deskhero's website scraping feature to keep their knowledge base updated with the latest industry trends and dietary guidelines. This information is then used by the AI to provide accurate and up-to-date responses to customer inquiries.
Deskhero's custom fields and user groups features allow Golden Years to categorize their customers based on their unique needs and preferences. This categorization helps the AI in providing personalized responses, enhancing customer satisfaction.
Golden Years also uses Deskhero's REST API to integrate their existing systems with the platform. This integration allows the AI to access more data, further improving its response suggestions and search results.
Overall, Deskhero's advanced AI capabilities have enabled Golden Years Dining Services to provide efficient and personalized customer support, leading to improved customer satisfaction and loyalty.
How does Deskhero's AI suggest replies to customer inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's website scraping feature help in updating the knowledge base?
Deskhero's website scraping feature collects data from various online sources related to the industry. This data is then analyzed and used to update the knowledge base with the latest trends and guidelines.
How does Deskhero's REST API integration improve the AI's performance?
Deskhero's REST API integration allows the AI to access data from the company's existing systems. This additional data improves the AI's ability to suggest relevant responses and enhance search results.
* This article provides an example of how a fictive company in the Assisted Living Facility Dining Rooms industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
