Elderly Gourmet receives a high volume of calls and emails daily regarding their meal plans, special dietary needs, and delivery timings. They use Deskhero's ticket management system to handle these inquiries efficiently. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the time taken to respond to customers.
With Deskhero's website scraping feature, Elderly Gourmet keeps their knowledge base updated with the latest dietary guidelines and industry trends. The AI uses this information to provide accurate and current responses to customer inquiries.
Using Deskhero's custom fields and user groups, Elderly Gourmet categorizes their customers based on their unique dietary needs and preferences. This categorization helps the AI in providing personalized responses, enhancing customer satisfaction.
Elderly Gourmet also integrates their existing systems with Deskhero using its REST API. This integration provides the AI with more data, improving its response suggestions and search results.
By leveraging Deskhero's advanced AI capabilities, Elderly Gourmet has been able to deliver efficient and personalized helpdesk services, leading to increased customer satisfaction and retention.
How does Deskhero's AI suggest replies to customer inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's website scraping feature help in updating the knowledge base?
Deskhero's website scraping feature collects data from various online sources related to the industry. This data is then analyzed and used to update the knowledge base with the latest trends and guidelines.
How does Deskhero's REST API integration improve the AI's performance?
Deskhero's REST API integration allows the AI to access data from the company's existing systems. This additional data improves the AI's ability to suggest relevant responses and enhance search results.
* This article provides an example of how a fictive company in the Assisted Living Facility Dining Rooms industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
