Pinnacle Performance deals with a large number of customer queries every day. To manage these efficiently, the company uses Deskhero's AI capabilities. The AI uses OpenAI Embeddings from previous tickets to suggest replies, enabling the support team to respond quickly and accurately, thereby improving customer satisfaction.
With a diverse product range, Pinnacle Performance maintains a comprehensive knowledge base. Deskhero's AI capabilities help in automatically generating articles from word, powerpoint, pdf files, and even scraped website data. This feature not only saves time but also ensures that the knowledge base is always up-to-date with the latest product information.
Pinnacle Performance also uses Deskhero's AI to enhance search results within their knowledge base. The AI leverages OpenAI Embeddings from various sources to find and present the most relevant content to the users, making it easier for customers to find the information they need.
Moreover, Pinnacle Performance uses Deskhero's custom fields and user groups features to categorize and prioritize tickets. This helps in providing personalized and timely support to each customer.
Overall, Deskhero's advanced AI capabilities have enabled Pinnacle Performance to enhance their customer support and manage their knowledge base effectively.
How does Deskhero's AI help in managing customer tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets to suggest replies. This enables the support team to respond quickly and accurately, thereby improving customer satisfaction.
How does Deskhero's AI assist in maintaining the knowledge base?
Deskhero's AI can automatically generate knowledge base articles from various file types and even scraped website data. This ensures that the knowledge base is always updated with the latest product information.
How does Deskhero enhance search results within the knowledge base?
Deskhero's AI leverages OpenAI Embeddings from various sources to find and present the most relevant content to the users, improving the search functionality within the knowledge base.
* This article provides an example of how a fictive company in the Athletic Apparel Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
