Offroad Adventures receives a high volume of customer inquiries every day. These range from questions about rental rates and availability to technical issues with the rented vehicles. The company uses Deskhero's ticket management system to handle these inquiries. The AI capabilities of Deskhero analyze the content of the tickets and suggest relevant replies, greatly reducing the time taken to respond to customer queries.
The company also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. The AI system uses these categories to further refine its suggested responses, ensuring that each reply is specifically tailored to the issue at hand.
Offroad Adventures maintains a comprehensive knowledge base, including user manuals, safety guidelines, and troubleshooting guides. Deskhero's AI capabilities analyze these documents and use the information to enhance its suggested responses. This ensures that customers receive accurate and helpful information in response to their queries.
Deskhero's website scraping feature is used to keep the knowledge base up-to-date with the latest information from manufacturers' websites. The AI system analyzes this scraped data and incorporates it into its suggested responses, providing customers with the most current information.
Finally, Offroad Adventures uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the AI system to access all necessary data, further enhancing its ability to provide accurate and timely responses.
How does Deskhero's AI system suggest responses?
Deskhero's AI system uses OpenAI Embeddings to analyze the content of tickets, knowledge base articles, and other relevant data. It then uses this analysis to suggest responses that are relevant to the specific issue raised in the ticket.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts relevant information from specified websites. This information is then analyzed by the AI system and used to enhance its suggested responses.
Can Deskhero be integrated with other systems?
Yes, Deskhero can be integrated with other systems using its REST API. This allows the AI system to access all necessary data, regardless of where it is stored.
* This article provides an example of how a fictive company in the ATV/UTV Rentals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
