AudienceScope receives numerous queries from clients every day, ranging from technical issues to requests for specific audience data analysis. By using Deskhero's AI-powered ticket management system, AudienceScope can automatically categorize and prioritize these tickets, ensuring that the most urgent matters are addressed promptly.
The AI capabilities of Deskhero also enable AudienceScope to generate suggested replies based on previous tickets and knowledge base articles. This feature not only improves the efficiency of the support team but also ensures that the responses are accurate and consistent.
Deskhero's comprehensive search bar, powered by OpenAI Embeddings, allows AudienceScope's support team to quickly find relevant content from various sources such as previous tickets, uploaded files, and scraped website data. This feature significantly reduces the time spent on searching for information and allows the team to focus more on resolving customer issues.
Furthermore, AudienceScope uses Deskhero's REST API to integrate the platform with its existing systems. This integration enables the company to automate several processes, further improving its efficiency and productivity.
Overall, Deskhero's advanced AI capabilities have enabled AudienceScope to deliver superior customer support, resulting in higher customer satisfaction and loyalty.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities categorize and prioritize tickets automatically, ensuring urgent matters are addressed promptly. It also suggests replies based on previous tickets and knowledge base articles, reducing the time spent on crafting responses.
How does the comprehensive search bar work?
The search bar uses OpenAI Embeddings to find relevant content from various sources such as previous tickets, uploaded files, and scraped website data. This makes searching for information faster and more efficient.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems, enabling automation of several processes and further improving efficiency and productivity.
* This article provides an example of how a fictive company in the Audience Measurement Analysis industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
