Hearing Harmony has a vast repository of resources including user manuals, policy documents, and presentations. With Deskhero, they have been able to structure these resources into a comprehensive knowledge base, making it easier for both their support team and customers to find the information they need.
Deskhero's AI capabilities allow Hearing Harmony to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This has significantly reduced the time and effort required to create and update their knowledge base.
The AI-powered search bar in Deskhero uses OpenAI Embeddings to provide relevant and comprehensive search results. This has made it easier for Hearing Harmony's support team to find the information they need to address customer queries and for customers to find the information they need to resolve their issues.
Additionally, the AI capabilities of Deskhero have been used to enhance the quality of the knowledge base articles. By leveraging OpenAI Embeddings from previous tickets and other resources, Hearing Harmony has been able to ensure that their articles are accurate, up-to-date, and relevant to the queries of their customers.
By using Deskhero, Hearing Harmony has been able to improve the accessibility and quality of their resources, enhancing the overall customer experience.
How does Deskhero help in managing the knowledge base?
Deskhero's AI capabilities allow companies to generate knowledge base articles from various resources such as Word, PowerPoint, PDF files, and scraped website data. This reduces the time and effort required to create and update the knowledge base.
How does Deskhero enhance the quality of knowledge base articles?
Deskhero enhances the quality of knowledge base articles by leveraging OpenAI Embeddings from previous tickets and other resources. This ensures that the articles are accurate, up-to-date, and relevant to the queries of customers.
How does Deskhero's AI-powered search bar work?
Deskhero's AI-powered search bar uses OpenAI Embeddings to provide relevant and comprehensive search results. This makes it easier for both the support team and customers to find the information they need.
* This article provides an example of how a fictive company in the Audiology and other hearing-related services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
