Audiology Assist receives a high volume of customer queries daily, ranging from technical issues with hearing aids to inquiries about audiology services. Using Deskhero's ticket management feature, they can efficiently categorize and prioritize these queries, ensuring that no customer is left waiting for a response.
With Deskhero's advanced AI capabilities, Audiology Assist is able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This allows them to quickly find relevant content to address customer queries, reducing the time taken to resolve each ticket.
The AI-powered ChatGPT feature of Deskhero generates suggested replies based on the relevant content found. This not only speeds up the response time but also ensures that the responses are accurate and comprehensive, improving the overall quality of their customer support.
Additionally, the AI-enhanced search results allow Audiology Assist's support team to quickly find and access the information they need to address customer queries. This reduces the time spent searching for information and allows the team to focus more on providing excellent customer service.
By using Deskhero, Audiology Assist has been able to significantly improve the efficiency of their customer support, reduce response times, and enhance the quality of their helpdesk services.
How does Deskhero's AI capabilities improve the efficiency of customer support?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to quickly find relevant content to address customer queries. This reduces the time taken to resolve each ticket and improves the overall efficiency of customer support.
What is the role of ChatGPT in Deskhero?
ChatGPT is an AI-powered feature of Deskhero that generates suggested replies based on the relevant content found. It speeds up the response time and ensures that the responses are accurate and comprehensive.
How does Deskhero enhance the search results?
Deskhero enhances search results using its advanced AI capabilities. It leverages OpenAI Embeddings to provide relevant and comprehensive search results, reducing the time spent searching for information.
* This article provides an example of how a fictive company in the Audiology and other hearing-related services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
