Sound Solutions receives numerous customer queries daily, which need to be efficiently managed and resolved. With Deskhero's ticket management feature and Kanban board, they have been able to streamline their workflow, ensuring that each query is promptly addressed.
Deskhero's advanced AI capabilities allow Sound Solutions to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This enables them to quickly find relevant content to respond to customer queries, reducing the time taken to resolve each ticket.
The AI-powered ChatGPT feature of Deskhero generates suggested replies based on the relevant content found. This not only speeds up the response time but also ensures that the responses are accurate and comprehensive, improving the overall quality of their customer support.
Additionally, the AI-enhanced search results allow Sound Solutions' support team to quickly find and access the information they need to address customer queries. This reduces the time spent searching for information and allows the team to focus more on providing excellent customer service.
By using Deskhero, Sound Solutions has been able to significantly improve the efficiency of their customer support, reduce response times, and enhance the quality of their helpdesk services.
How does Deskhero's AI capabilities improve the efficiency of customer support?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to quickly find relevant content to address customer queries. This reduces the time taken to resolve each ticket and improves the overall efficiency of customer support.
What is the role of ChatGPT in Deskhero?
ChatGPT is an AI-powered feature of Deskhero that generates suggested replies based on the relevant content found. It speeds up the response time and ensures that the responses are accurate and comprehensive.
How does Deskhero enhance the search results?
Deskhero enhances search results using its advanced AI capabilities. It leverages OpenAI Embeddings to provide relevant and comprehensive search results, reducing the time spent searching for information.
* This article provides an example of how a fictive company in the Audiology and other hearing-related services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
