AutoParts Central receives hundreds of customer queries daily, ranging from product inquiries to technical support. The company uses Deskhero's AI capabilities to manage these requests effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content, which is then sent through OpenAI's ChatGPT to generate suggested replies.
The AI-powered ticket management system categorizes and prioritizes tickets based on their urgency and complexity, ensuring that critical issues are addressed promptly. This has significantly reduced the response time and improved the overall efficiency of the customer support team.
Deskhero's AI also enhances the search results in the knowledge base by understanding the context of the search query and providing the most relevant articles. This has helped customers find solutions to their problems quickly, reducing the number of support tickets.
The custom fields feature allows AutoParts Central to capture specific information about each customer interaction, enabling them to provide personalized support. The AI uses this data to suggest relevant products or solutions, improving the customer experience.
By leveraging Deskhero's AI capabilities, AutoParts Central has been able to streamline its customer support process, reduce response times, and enhance customer satisfaction.
How does Deskhero's AI help in managing customer support tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. It also categorizes and prioritizes tickets based on their urgency and complexity, ensuring that critical issues are addressed promptly.
How does Deskhero's AI enhance the search results in the knowledge base?
Deskhero's AI understands the context of the search query and provides the most relevant articles from the knowledge base, helping customers find solutions to their problems quickly.
How does Deskhero's AI use custom fields data?
Deskhero's AI uses the data captured in custom fields to suggest relevant products or solutions, providing personalized support to customers.
* This article provides an example of how a fictive company in the Auto Parts and Accessories Retailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
