CarAccessories Pro receives numerous inquiries about product recommendations daily. The company uses Deskhero's AI to generate accurate and personalized product recommendations. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to understand customer preferences and suggest relevant products.
The AI-powered recommendation system analyzes customer queries and uses the data captured in custom fields to suggest products that match the customer's needs and preferences. This has not only improved the customer experience but also increased the conversion rate.
Deskhero's AI also assists in managing customer support tickets. It categorizes and prioritizes tickets based on their urgency and complexity, ensuring that critical issues are addressed promptly. This has significantly reduced the response time and improved the overall efficiency of the customer support team.
The comprehensive search bar powered by AI helps customers find products quickly and easily. The AI understands the context of the search query and provides the most relevant product options, enhancing the shopping experience.
By leveraging Deskhero's AI capabilities, CarAccessories Pro has been able to improve its product recommendation system, streamline its customer support process, and boost sales.
How does Deskhero's AI improve the product recommendation system?
Deskhero's AI uses OpenAI Embeddings from various sources to understand customer preferences and suggest relevant products. It also uses the data captured in custom fields to provide personalized product recommendations.
How does Deskhero's AI assist in managing customer support tickets?
Deskhero's AI categorizes and prioritizes customer support tickets based on their urgency and complexity, ensuring that critical issues are addressed promptly.
How does Deskhero's AI enhance the product search process?
Deskhero's AI understands the context of the search query and provides the most relevant product options, making it easier for customers to find what they are looking for.
* This article provides an example of how a fictive company in the Auto Parts and Accessories Retailers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
