AutoCargoTech has a vast knowledge base containing manuals, policies, and presentations. They leveraged Deskhero's advanced AI capabilities to generate OpenAI Embeddings from this data, making it easier for their support team to find relevant content quickly.
With Deskhero's AI-powered suggested replies, AutoCargoTech's support team can respond to customer queries faster and more accurately. The AI analyses previous tickets and suggests responses based on similar issues, reducing the time spent on each ticket.
AutoCargoTech also uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI scrapes their website for new information and updates the knowledge base automatically, ensuring that the support team always has the latest information at their fingertips.
Through the comprehensive search bar, support team members can quickly find relevant information from the knowledge base, previous tickets, and uploaded files. This feature is enhanced by the AI, which uses OpenAI Embeddings to improve search results.
Finally, AutoCargoTech uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to automate many of their support processes, further improving efficiency.
How does Deskhero's AI enhance the search function?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the knowledge base, previous tickets, and uploaded files. It then uses this analysis to improve the relevance of search results.
What is the benefit of AI-powered suggested replies?
AI-powered suggested replies help the support team respond to customer queries faster and more accurately. The AI suggests responses based on similar issues in previous tickets, reducing the time spent on each ticket.
How does Deskhero's website scraping feature work?
Deskhero's AI can scrape the company's website for new information. It then updates the knowledge base automatically with this information, ensuring that the support team always has the latest data.
* This article provides an example of how a fictive company in the Automated Cargo Handling Systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
