CargoMatic Solutions uses Deskhero's AI capabilities to manage their extensive knowledge base. The AI generates OpenAI Embeddings from their manuals, policies, and presentations, making it easier for the support team to find relevant information.
The AI-powered suggested replies feature helps CargoMatic's support team respond to customer queries more efficiently. The AI analyzes previous tickets and suggests responses based on similar issues, reducing the time spent on each ticket and improving customer satisfaction.
CargoMatic also benefits from Deskhero's website scraping feature. The AI regularly scrapes their website for new information and updates the knowledge base, ensuring that the support team always has access to the latest data.
Deskhero's comprehensive search bar, enhanced by the AI's OpenAI Embeddings, allows the support team to quickly find relevant information from the knowledge base, previous tickets, and uploaded files.
Finally, CargoMatic uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to automate many of their support processes, further improving efficiency and customer satisfaction.
How does Deskhero's AI improve the management of the knowledge base?
Deskhero's AI generates OpenAI Embeddings from the content of the knowledge base, making it easier for the support team to find relevant information. It also updates the knowledge base automatically with new information scraped from the company's website.
What is the benefit of AI-powered suggested replies?
AI-powered suggested replies help the support team respond to customer queries faster and more accurately. The AI suggests responses based on similar issues in previous tickets, reducing the time spent on each ticket.
How does Deskhero's website scraping feature work?
Deskhero's AI can scrape the company's website for new information. It then updates the knowledge base automatically with this information, ensuring that the support team always has the latest data.
* This article provides an example of how a fictive company in the Automated Cargo Handling Systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
