EcoIrrigate Systems uses Deskhero's user groups feature to categorize their customers based on various parameters. This helps the company to provide personalized support to their customers.
The company leverages Deskhero's AI capabilities to generate suggested replies based on OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This feature has significantly improved the quality of their responses and has enhanced customer engagement.
EcoIrrigate Systems also uses Deskhero's comprehensive search bar, enhanced by AI, to quickly find relevant content from their vast knowledge base. This has improved the efficiency of their customer support team and has reduced the response time.
The company also utilizes Deskhero's website scraping feature to gather and organize relevant information from various sources. This feature, combined with the platform's AI capabilities, has enriched their knowledge base and has improved the accuracy of their responses.
Overall, Deskhero's advanced AI capabilities have revolutionized EcoIrrigate Systems' customer support process by improving efficiency, enhancing customer engagement, and increasing customer satisfaction.
How does Deskhero's user groups feature benefit EcoIrrigate Systems?
Deskhero's user groups feature allows EcoIrrigate Systems to categorize their customers based on various parameters. This enables the company to provide personalized support to their customers and improves customer satisfaction.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature gathers and organizes relevant information from various sources. When combined with the platform's AI capabilities, it enriches the knowledge base and improves the accuracy of responses.
How does Deskhero's AI capabilities enhance customer engagement?
Deskhero's AI capabilities generate suggested replies based on OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This improves the quality of responses and enhances customer engagement.
* This article provides an example of how a fictive company in the Automated Irrigation Systems for Greenhouses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
